Privacy Policy

Last updated: 2025

Welcome to Sylenza ("we", "us", "our"). Our website sylenza.pro offers AI-powered devices such as smart vacuum cleaners, intelligent air conditioners, automated pet water fountains and other essential life devices. We are committed to safeguarding your personal information and providing transparency about our practices.

Information We Collect

We gather personal details you provide when you place an order, register an account, subscribe to newsletters or contact us via our form. This may include your name, email address, shipping address, and device preferences. We also collect technical data automatically through cookies and similar tracking technologies, such as your IP address, browser type, and browsing patterns on our site.

Use of Personal Data

Your data is used to process orders, communicate updates, personalize your experience, improve our offerings and respond to your inquiries. We ensure that data processing is lawful, fair, and transparent.

Cookies and Tracking Technologies

We use cookies to enhance site functionality, remember your preferences, and analyze site performance. You may configure your browser to block or delete cookies, but please note that some features of the website may not function properly without them.

GDPR Compliance

Under the General Data Protection Regulation (GDPR), residents of the European Economic Area have the right to access, rectify, erase, restrict, or object to the processing of their personal data. You may also request data portability or withdraw consent at any time. To exercise these rights, please contact us.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration or disclosure. Access to personal data is restricted to authorized personnel only.

Third-Party Services

We may share information with trusted third-party providers for hosting, analytics and delivery of our services. These partners are bound by confidentiality obligations and may process personal data only according to our instructions.

Children’s Privacy

Our website is not intended for individuals under the age of 16. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal data, please contact us and we will delete that information.

Changes to This Policy

We may update this policy to reflect changes in our practices or legal requirements. The revised date will be indicated at the top.

Contact Us

Address: Museumstrasse 2, 8001 Zurich, Switzerland
Phone: +41764788509
Business ID: CHE-042.436.739
For further inquiries, please visit our contact page.